Privacy Policy
Your privacy matters to us. Here's how we protect your information.
Last Updated: November 23, 2025
Information We Collect
When you contact us for fence services, we collect information necessary to serve you better. This includes your name, address, phone number, and email address. We also collect details about your property and fencing needs to provide accurate quotes and quality service.
Our website may collect basic information about your visit, such as your browser type, device information, and pages viewed. This helps us improve your experience on our site.
How We Use Your Information
We use your information to:
- Provide quotes and complete your fence installation or repair project
- Communicate with you about your service
- Send appointment reminders and follow-up information
- Process payments and maintain records
- Improve our services and customer experience
- Comply with legal obligations
We never sell your personal information to third parties. We only share your information with partners who help us deliver services to you, such as payment processors or material suppliers, and only to the extent necessary.
Communication Preferences
When you provide your contact information, you may receive updates about your project, appointment reminders, and occasional information about our services. You can opt out of marketing communications at any time by contacting us. We will always send you important service-related messages about your active projects.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure storage of physical records and standard security measures for digital information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.
Third-Party Services
We use third-party services like Google Maps for location features and payment processors for transaction handling. These services have their own privacy policies, and your interactions with them are subject to their terms.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
To exercise these rights, please contact us at info@tracyfences.com or call (209) 237-1163.
Data Retention
We keep your information for as long as necessary to provide services and comply with legal obligations. Project records are typically maintained for several years for warranty purposes and tax requirements.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with a new revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this privacy policy or how we handle your information, please reach out to us.